// INITIATIVE — AI MANAGED OPERATIONS
KDCI 4.0
Intelligent Infrastructure. Human Accountability.  |  Powered by AI
// Voice Agent

Talk to Emman

KDCI's AI Support Agent — available 24/7. Ask about our services, onboarding, or billing. Say "I want to talk to a human" to be connected to a live agent.

⚠ Widget Limitation: The browser widget supports full AI conversation but cannot transfer to a live phone agent. To experience the full end-to-end transfer flow, call the Twilio number below instead.

// Demo Instructions

How to Try This

Two ways to interact — choose based on what you want to experience.

📞 Via Phone Call

Full end-to-end experience including live human transfer.

  1. 01 — Dial +1 681 293 1947 (hold 0 for + on your mobile)
  2. 02 — Emman (AI) answers. Ask 2–3 questions from the list below.
  3. 03 — Say "I want to talk to a human" or "connect me to a person"
  4. 04 — Wait — the call transfers automatically to a live KDCI agent
  5. 05 — You're now speaking directly with a human representative

Note: International call rates apply from Philippines (~₱15–25/min via Smart/Globe). Use WiFi calling or Google Voice to reduce cost.

🌐 Via Browser Widget

Quick demo of AI conversation — no phone needed.

  1. 01 — Click "Start a call" in the widget above
  2. 02 — Allow microphone access when prompted
  3. 03 — Speak naturally — ask Emman questions
  4. 04 — Say "I want to talk to a human" to see escalation behavior
  5. 05 — Note: transfer to live agent is not available in browser mode

Limitation: Browser widget cannot forward to a live phone agent. This is an ElevenLabs platform constraint for web-based sessions. Full transfer only works via phone call.

// Suggested Questions

What to Ask Emman

✅ Questions the AI can answer (from knowledge base)
  • "What services does KDCI offer?"
  • "Do you handle healthcare outsourcing or medical billing?"
  • "How long does it take to build a team with KDCI?"
  • "What industries does KDCI work with?"
  • "Can KDCI handle eCommerce back office support?"
  • "Where is KDCI located?"
  • "How does the onboarding process work for new clients?"
  • "What is KDCI's approach to AI Managed Operations?"
👤 Questions about Emman (Allan Emmanuel Umali)
  • "Who is Emman?"
  • "What are Emman's specialties in AI?"
  • "What AI tools and platforms does Emman work with?"
  • "What services can Emman personally provide?"
  • "Tell me about Emman's background in technology."

Note: These questions are not yet in the knowledge base. Emman (AI) will respond honestly that it doesn't have that information — this is expected and demonstrates responsible AI behavior.

❌ Questions the AI cannot answer (outside knowledge base)
  • "What is the exact monthly pricing for a 5-person team?"
  • "Can you pull up my account details or contract?"
  • "What's the status of my current project?"
  • "Who is my dedicated account manager?"
  • "Can you process a billing adjustment for me?"

Expected behavior: Emman will acknowledge it cannot access account-specific data and will offer to escalate to a human agent — demonstrating proper AI boundaries.

🔴 Escalation trigger — most important step
  • "I want to talk to a human."
  • "Connect me to a real person."
  • "I'm not satisfied with this response."
  • "Transfer me to your team."
  • "I need to speak with someone directly."
// Contact KDCI

Get in Touch

Email info@kdci.co
Phone +1 213 460 4240
Website kdci.co
Address 3008 One Corporate Centre,
Ortigas Center, Pasig City,
Metro Manila, Philippines